Request a Refund or Cancel a Gift

Overview and Donation Management

To request a refund for a transaction that has already been processed, you can either contact New Hope directly via the email address noted at the bottom of your email receipt or contact Subsplash.

Email receipts are sent immediately after you make a gift. The subject line is always Gift Receipt. The exact sender email will vary slightly between receipts, but the sender domain is always If you don't see the receipt in your inbox, try searching by the subject line or sender domain and checking your spam folder. If you didn't receive a receipt, contact Subsplash.

If the gift is recurring and has not processed yet, you can stop a recurring gift by logging into your donor account.


The New Hope App

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